Free tracked shipping applies to all USA and Canada orders over $40 (before tax and after discounts) or more. Orders ship from our warehouse within 3 business days. Delivery times vary based on your proximity to Victoria, BC, Canada.

When your order has been shipped you will receive a shipping confirmation email that includes a tracking link. Click ‘Track your order’ to see the status of your shipment. The Canada Post tracking number provided will give you the most up to date information on your order.

Our customer service team can take up to 3 business days to respond to customer inquiries based on ticket volumes. Business days do not include Saturday, Sunday and Canadian statutory holidays. During sale periods or the holiday season our response time can be up to 5 business days due to increased volume. Our team will always try their best to get back to you as quickly as possible, your patience is appreciated.

Please double check your cart before you complete your order—we’re unable to modify or make edits once it’s been placed. If we receive your order back to our warehouse due to an incomplete/incorrect address we will be in contact to collect the correct information. Additional shipping fees may apply.

Please submit a ticket to request an exchange. ​We can accept an exchange on all items that are unworn, undamaged and still within their original packaging and received within the past 45 days. We request you provide information on the item you are returning as well as the item you wish to exchange for. Please include your original paper packing slip that was included with your order for our team to reference. Once your order is received at our warehouse our team will reach out to complete the exchange. If your desired item is not available, we are happy to make an exchange for any item that is of equal or lesser value.

Please submit a ticket to request a return. ​We can accept returns on all items that are unworn, undamaged and still within their original packaging and received within the past 45 days. In your ticket, we request you provide information on the item you are returning. Please include your original paper packing slip that was included with your order for our team to reference. Once your order is received at our warehouse our team will complete the inspection and reach out to complete the return.