Returns are accepted within 45-days of purchase. Refunds will be issued in the same form as original payment received and will take 5-7 business days to reflect on your bank statement. Return shipping fees will apply.
Returns are accepted on unworn, undamaged products that are still within their original packaging.
Proof of payment and an order number must accompany the return.
Products may be subject to inspection before return is processed.
Products purchased during a promotional sale period or from the last chance and mystery collections are final sale and not eligible for return.
Mystery products are final sale and not eligible for return at any time.
Exchanges are accepted within 45-days of original purchase. Exchange shipping fees will apply.
Exchanges are accepted on unworn, undamaged products that are still within their original packaging.
Products may be exchanged for a product of equal or lesser value.
Products purchased during a promotional sale period or from the last chance and mystery collections are final sale and not eligible for exchange.
Mystery products are final sale and not eligible for exchange at any time.
Warranty covers manufacturer defects within the first 30 days of purchase.
Eligible warranty products will be replaced for free.
If the exact product is unavailable, a replacement of equal value will be offered.
Products damaged during the opening process (improper hangtag removal) are not eligible for warranty.
Warranty does not cover normal wear and tear, or user error.
PROMOTIONS & DISCOUNT CODES
All purchases outside of a promotion/ sale date range are not eligible for partial return or exchange.
Discount codes or promotions received after an order has been processed online cannot be applied to a processed order.
Promotional offers and discount codes will automatically apply to the item(s) of lesser value within an order, unless otherwise specified in the offer text.
Multiple discount codes and promotions cannot be stacked or applied to 1 order.
If applicable, promotional offer and discount code expiration dates will be listed within the original offers text.
Discount codes specified as one use per customer can not be used on multiple transactions.
Refer to the promotion terms for more information.
Orders not received after 12-business days of fulfillment will have an undelivered service ticket submitted with the corresponding courier for investigation. Once a response is received from the courier, undelivered orders will be replaced or refunded (based on available inventory).
Orders with incorrect or incomplete addresses will not be replaced or refunded.
We are unable to update or reroute your order once it has dispatched.
All return, exchange, lost, and damaged product requests must be submitted through our contact page -- include your order number, date of purchase, name, and photos of any manufacture defects. Please allow 1-2 business days for review and a response.