RETURNS

• Returns are accepted within 45-days of purchase. Refunds will be issued in the same form as original payment received and will take 5-7 business days to reflect on your bank statement. Return shipping fees will apply.
• Returns are accepted on unworn, undamaged products that are still within their original packaging.
• Proof of payment and an order number must accompany the return.
• Products may be subject to inspection before return is processed.
• Products purchased during a promotional sale period or from the last chance and mystery collections are final sale and not eligible for return.
• Mystery products are final sale and not eligible for return at any time.

EXCHANGES

• Exchanges are accepted within 45-days of original purchase. Exchange shipping fees will apply.
• Exchanges are accepted on unworn, undamaged products that are still within their original packaging.
• Products may be exchanged for a product of equal or lesser value.
  
• Products purchased during a promotional sale period or from the last chance and mystery collections are final sale and not eligible for exchange.
• Mystery products are final sale and not eligible for exchange at any time.

WARRANTY

• Warranty covers manufacturer defects within the first 100 days of purchase.
• Eligible warranty products will be replaced for free.
• If the exact product is unavailable, a replacement of equal value will be offered.
• Products damaged during the opening process (improper hangtag removal) are not eligible for warranty.
• Warranty does not cover normal wear and tear, or user error.
  

PROMOTIONS & DISCOUNT CODES

• All purchases within a promotion or sale date range are not eligible for partial refund, return, or exchange.
• Discount codes or promotions received after an order has been processed online cannot be applied to a processed order.
• Promotional offers and discount codes will automatically apply to the item(s) of lesser value within an order, unless otherwise specified in the offer text.
  
• Multiple discount codes and promotions cannot be stacked or applied to 1 order.
• If applicable, promotional offer and discount code expiration dates will be listed within the original offers text. Discount codes specified as one use per customer can not be used on multiple transactions.
• Refer to the promotion terms for more information.

NON-DELIVERY

• Orders not received after 12-business days of fulfillment will have an undelivered service ticket submitted with the corresponding courier for investigation. Once a response is received from the courier, undelivered orders will be replaced or refunded (based on available inventory).
• Orders with incorrect or incomplete addresses will not be replaced or refunded.
• We are unable to update or reroute your order once it has dispatched.
• All return, exchange, lost, and damaged product requests must be submitted through our contact page -- include your order number, date of purchase, name, and photos of any manufacture defects. Please allow 1-2 business days for review and a response.